Return Policy

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Return Period

Due to the custom nature of our products, standard return periods do not apply. However, if you receive a product with a manufacturing defect or error on our part, you must notify us within 14 days of delivery. For non-defective custom items, returns are generally not accepted unless otherwise specified in writing at the time of order.

Return Conditions

To be eligible for a return, the following conditions must be met:

The product must have a manufacturing defect or error caused by us
The product must be in its original condition, unused, and uninstalled
You must provide proof of purchase (order number, invoice, or receipt)
You must contact us within the specified time period
The defect or error must be reported with photographic evidence when possible

Custom-made items that have been manufactured according to your specifications but do not meet your expectations due to customer-provided measurements or design choices are generally not eligible for return.

Custom Manufacturing

Due to the custom nature of our blinds and curtains manufacturing, all products are made to your specific measurements and requirements. Custom-made items cannot be returned unless there is a manufacturing defect or error on our part.

Return Shipping Costs

Return shipping costs are handled as follows:

Manufacturing defects: If the return is due to a manufacturing defect or error on our part, we will cover all return shipping costs.
Customer error: If the return is due to customer error (such as incorrect measurements provided by the customer), the customer is responsible for return shipping costs.
Return authorization: All returns must be authorized by us before shipping. We will provide return instructions and shipping labels when applicable.

Return Process

To initiate a return, please follow these steps:

Contact us at correspondenceY3mxs9K1m or 10 Heron Way, Blackpool FY3 8FB, United Kingdom within the specified time period
Provide your order number and a detailed description of the issue, including photographs if applicable
Wait for our confirmation and return authorization
Package the item securely in its original packaging if possible, or in appropriate protective packaging
Ship the item to the address we provide, using the shipping method we specify
Keep proof of shipment until the return is processed

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, we will process your refund or replacement according to our policy.

Non-Returnable Items

The following items are generally not eligible for return:

Custom-made products manufactured according to customer-provided specifications that are correct but do not meet customer expectations
Products that have been installed, used, or modified
Products damaged due to customer misuse, improper installation, or normal wear and tear
Products returned after the specified return period
Products without proof of purchase
Special order items that were specifically manufactured for the customer

Defective Products

If you receive a product with a manufacturing defect, please contact us immediately at correspondenceY3mxs9K1m. We will arrange for inspection and, if confirmed, provide a replacement or repair at no additional cost to you.

Measurement Errors

It is the customer's responsibility to provide accurate measurements. If measurements are incorrect due to customer error, we cannot accept returns. However, we offer consultation services to help ensure accurate measurements before production begins.

General Legal Requirements

This return policy is provided in accordance with applicable consumer protection laws in the United Kingdom, including:

The Consumer Rights Act 2015, which provides rights for consumers regarding faulty goods
The Consumer Contracts Regulations 2013, which govern distance selling and cancellation rights
Your statutory rights as a consumer, which are not affected by this policy

Nothing in this return policy affects your statutory rights as a consumer. If you are a consumer, you have certain legal rights regarding defective products that cannot be excluded or limited.

Order Cancellation Policy

You have the right to cancel your order under the following circumstances:

Before production begins: Orders may be cancelled free of charge before manufacturing has started. Please contact us as soon as possible to cancel.
After production begins: Once manufacturing has started, cancellation may not be possible, and charges may apply. The amount charged will depend on the stage of production and materials already used.
Distance selling: If you are a consumer and the order was placed at a distance (online, by phone, etc.), you may have additional cancellation rights under the Consumer Contracts Regulations 2013, subject to certain exceptions for custom-made goods.

To cancel an order, please contact us immediately at correspondenceY3mxs9K1m with your order number and cancellation request.

Refund Procedure

Refunds will be processed in the following circumstances:

Manufacturing defects or errors on our part
Orders cancelled before production begins
Orders cancelled in accordance with applicable consumer protection laws

Refund processing details:

Refunds will be issued to the original payment method used for the purchase
Processing times may vary depending on the payment method and financial institution
Please allow up to 14 business days for refunds to be processed and appear in your account
We will notify you by email once the refund has been processed
If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days after processing

In cases where a partial refund is applicable (for example, when an order is cancelled after production has partially begun), we will calculate the refund amount based on work completed and materials used.

Contact Us

For questions about returns or to initiate a return request, please contact us at correspondenceY3mxs9K1m or 10 Heron Way, Blackpool FY3 8FB, United Kingdom. Our team will assist you with the return process.